CLIENT ONBOARDING CHECKLIST — First 48 hours ============================================= Print or copy into client notes (SideLedger Pro → Clients page). ── BEFORE YOU START ─────────────────────────────────────────────── □ Signed contract or written scope approval □ Deposit received (recommend 50% on projects > $1,000) □ Client added to SideLedger CRM with email + billing address □ Gig type selected on invoice template (loads correct line items) □ Rate confirmed ≥ your minimum (rate-worksheet.txt / calculator) ── DAY 1: KICKOFF ─────────────────────────────────────────────────── □ Send kickoff email (email-scripts.txt #3) □ Share project timeline with milestone dates □ Request assets / access / brand guidelines (list everything upfront) □ Confirm single approver — avoid "committee feedback" □ Set communication channel (email vs Slack — email for payment trail) ── DAY 1: ADMIN ───────────────────────────────────────────────────── □ Create project folder (Drive/Dropbox) with naming convention □ Log client in SideLedger with private notes (Pro: profile + notation) □ Block calendar time for delivery date □ Send W-9 if US client requests it for 1099 purposes ── FIRST INVOICE ──────────────────────────────────────────────────── □ Deposit invoice sent same day contract signed □ Line items: Hours for time work, Qty for flat deliverables □ Due date set (Net 14 recommended for new clients) □ Payment link tested □ Invoice number logged (SideLedger auto-increments) ── ONGOING ────────────────────────────────────────────────────────── □ Weekly status update for projects > 2 weeks □ Scope changes → change order email (#6) BEFORE extra work □ Milestone invoices — don't wait until the end on large projects □ Mark paid in SideLedger when payment clears (keeps Collections accurate) ── AT PROJECT CLOSE ───────────────────────────────────────────────── □ Final invoice within 24 hours of delivery □ Completion email (#5) with revision deadline □ Request testimonial or referral (#8) □ Archive contract + final invoice PDF □ Elite: export backup ([your-site]/automation.html → backup) ── RED FLAGS (pause before starting) ──────────────────────────────── ⚠ Won't sign contract or pay deposit ⚠ "We'll pay when we raise funding" ⚠ Scope vague — force specifics in writing first ⚠ Multiple stakeholders, no decision-maker named ⚠ Rate pushback below your minimum — renegotiate or pass Tools: [your-site]/clients.html · [your-site]/invoice.html